# Facility Management Software — Work Orders, Planned Maintenance & SLA

> Facility management software to run the work-order chain from request to closure, trigger planned maintenance, unify hard/soft FM on one screen and track a multi-site portfolio against SLA.

The challenge of facility management is running a portfolio, not a single piece of equipment. The common problem for companies looking for integrated facility management software is that requests come by phone, work orders advance without approval and closure is nobody's responsibility. When malls, plazas and residential sites sit in one mixed portfolio, that scatter grows. As facility maintenance management software, CloudotNet gathers the request → work order → approval → SLA → closure chain into a single visual process — which is what sets it apart from classic CMMS tools focused on factory equipment.

Approval and traceability sit at the centre of work-order tracking software. A request becomes a work order, is assigned to the responsible field crew and routed through a multi-step approval chain; a job can't close until completion evidence is uploaded. You build planned-maintenance scheduling in the same system, planning preventive maintenance as recurring tasks and moving from reactive intervention to proactive maintenance. As a technical building-management program, you gather hard FM (mechanical, electrical, HVAC, fire) with soft FM (cleaning, security, landscaping) services on one screen and manage subcontractors on the same platform.

Measurability is the foundation of mall facility management software and field-crew technical-service programs. As SLA service-tracking software, you monitor each work order's response and closure time and report it to the property owner or mall management. Field staff fill in the work-order form on their phone; they attach a photo, capture a signature and the record lands at head office instantly. You build the multi-site portfolio with a no-code data model and monitor all facilities from a single panel. The process is entirely yours: you shape approval steps, location inventory and permissions around your own facility operation.